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Embrace Life to the Fullest

San Antonio Area Hospice Team Available 24/7


Notice of Privacy Practices  



The following is a summary of the circumstances under which, and purposes for which, your health information may be used and disclosed:

To provide treatment

To obtain payment

To conduct health care operations

When legally required

When there are risks to public health

To report abuse, neglect or domestic violence

To conduct health oversight activities

In connection with judicial and administrative proceedings

For law enforcement purposes

To Coroners and Medical Examiners

To Funeral Directors

For organ, eye or tissue donation

For research purposes

In an event of a serious threat to health or safety

For specified government functions

For worker’s compensation

Authorization to use or disclose health information – other than stated above, the Hospice will not disclose your health information other than with your written authorization. If you or your representative authorizes the Hospice to use or disclose your health information, you may revoke that authorization in writing at any time.

Your rights with respect to your health information – you have a right to be notified following a breach of unsecured personal health information. Uses and disclosures not described in the Notice of Privacy Practices will be made only with authorization from you.

Right to request restrictions – you have the right to request a limit on the Hospice’s disclosure of your health information to someone who is involved in your care or the payment of your care. However, the Hospice is not required to agree to your request, unless your request is for a restriction on a disclosure to a health plan for purposes of payment or healthcare operations and is not for purposes of treatment, and the medical information you are requesting to be restricted from disclosure pertains solely to a healthcare item or service for which you have paid out-of-pocket in full.

Right to receive confidential communications – you have the right to request communications in a certain way, or at a certain location, but you must specify how or where you wish to be contacted. Right to inspect and copy your health information – you have the right to inspect and copy your health information, including billing records. If you request a copy of your health information, the Hospice may charge a reasonable fee for copying and assembling costs associated with your request.

Right to amend health care information – you or your representative has the right to request that the Hospice amend your records, if you believe that your health information is incorrect or incomplete. The Hospice may deny the request if it is not in writing, does not include a reason for the amendment, or the records were not created by the Hospice.

Right to an accounting – you or your representative have the right to request an accounting of disclosures of your health information made by the Hospice for certain reasons, including reasons related to public purposes authorized by law and certain research. The request for accounting must be made in writing to the Director of Clinical Services. Accounting requests may not be made for periods of time in excess of six (6) years. The Hospice will provide the first accounting you request during any 12-month period without charge. Subsequent accounting requests may be subject to a reasonable cost-based fee.

Right to a paper copy of this notice – you or your representative may obtain a copy of the current version of the Hospice’s Notice of Privacy Practices at its website www.embracehospicellc.com Requirements regarding this notice – the Hospice is required by law to maintain the privacy of your health information and to provide to you or your representative this Notice of its duties and privacy practices. The Hospice is required to abide by the terms of this Notice as may be amended from time-to-time. The Hospice reserves the right to change the terms of its Notice and to make the new Notice provisions effective for all health information that it maintains

Complaints – you or your representative have the right to express complaints to the Hospice and to the Office of Civil Rights (www.hhs.gov/ocr/privacy/hipaa/complaints/index.html) if you or your representative believe that your privacy rights have been violated.

Any complaints to the Hospice should be made in writing to the Quality Assurance Official. The Hospice encourages you to express any concerns you may have regarding the privacy of your information. You will not be retaliated against in any way for filing a complaint.

Contact person – the Hospice has designated the Quality Assurance Official as its contact person for all issues regarding patient privacy and your rights under the Federal privacy standards. You may contact this person at:

Embrace Hospice

5835 Callaghan Road

Suite 500

San Antonio, Tx 78228


This Notice is effective August 2017